Trainer/Post Installation Liaison Executive

BH1055

Location:

Kingston Upon Hull

Salary:

Up to £30,000

Position Type:

Permanent

Job Overview:

The role is for someone to provide training to customers and be a point of contact for a period post installation. The role is to be a non-technical role as part of the technical team.

Roles and Responsibilities

  • Provide user training to customers as part of installs, system upgrades and ad-hoc requests
  • Produce User Guides to be published on the Knowledge Base
  • Produce Help Video’s on software usage to be published online
  • Contact customers post installation/upgrade to collate snagging lists and other feedback

 

Skills Required

  • Ability to communicate effectively both verbally and in writing
  • Ability to work flexibly in a changing work environment
  • Knowledge and Experience of stock control processes
  • Confidence to ‘stand up’ in front of a group of people and present training
  • Good knowledge and understanding of Microsoft Office 365 Products (Word/Excel/Teams etc)
  • Any EPOS experience is a bonus

 

 

Personal Qualities

  • A willingness to take other people problems, own them, and find the resolution

  • Works well on their own but also be a team player

  • Plan time efficiently and prioritise tasks accurately

Ideally the role is based within commutable distance of Hull but flexible working allowed.


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