Technical Expert






Position Type:


Job Overview:

Technical Expert

We are currently recruiting for a vehicle repair expert to work with the complaints department within the insurance claims process, to be able to understand the expertise in the the vehicle repair process and be able to offer guidence on repairs to bodyshops. 

Job Description/Responsibilities

This is an office-based role, which will involve acting as an expert focal point on vehicle construction and repair.

As the technical expert, you will assist in the resolution of complaint escalation handling for cases of a technical repair nature. Providing full investigations and liaising with repairers, engineers and customers.  Giving advice, recommendations, and resolutions to closure to the customer liaison team. 

Assist in the training and develop of the technical skills and knowledge of the customer liaison team.

Carry out root cause analysis on complaints regarding repair quality issues and reporting back finds to the complaint’s manager.

In addition, there will be specific projects from time to time to stretch and make best use of your experience.

Technical Expertise

Technical Expertise is having a high level of skill and knowledge in own subject area and applying it to new situations. It is about understanding the technical aspects of related areas and developing both breadth and depth of technical knowledge

  • Demonstrates authoritative sources of specific know how in own area

  • Provides strategic direction in own area of expertise; looks for new information on best practice and possible developments in own field of expertise

  • Shows broad understanding of own area of expertise, acting as a key source of expertise in this field

  • Has depth and breadth of understanding in more than one specialty area

  • Develops new skills and new functions/areas

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