Job Overview:

Job title: Sales Desk Coordinator

Work Location: Corby Office

Department: Sales

Full-time: 8:30am to 5pm (1hr lunch) Monday to Friday

Position Summary:

To ensure that order and quotations received into the business are processed within the required deadlines. Keeping track of an order's progress at every stage and give any relevant updates to the customers. Dealing with customer enquiries, complaints, actively listening and providing excellent customer service at all times. Building good working relationships with customers, suppliers and other departments within the company.

Main Duties:

• First point of call for all telephone calls and visitors
• Taking orders over the phone/email and processing accordingly
• Placing orders with the relevant suppliers
• Raise quotations for customers
• Action emails as required, responding to customers' enquiries and concerns
• Deal with customer queries and complaints in a professional manner
• Filling paperwork in the relevant folders
• Liaising with suppliers for stock updates and lead times
• Liaising with management team and internal departments to resolve issues with orders or specifications
• Administering payment for orders over the phone and face to face

Education and/or Work Experience Requirements:

• Previous office experience, within a sales/customer service environment
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency, including MS Office - Word, Excel and Outlook. Experience of Sage 200 would be preferred but not essential
• Good planning and organisational skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Have excellent attention to detail and high-level numeracy skills
• Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices

Physical Requirements:

• Ability to safely and successfully perform the essential job functions
• Ability to maintain regular, punctual attendance
• Must have effective communication skills, be an active listener and speak clearly on telephone

Benefits include:

• 20 days holiday plus 8 Bank Holidays – 28 days
• An additional bonus day for their birthday, to be taken either on the day or as close to it as is feasible
• An additional bonus day each year after they’ve been with the company 2 years. To a total of an additional 5 days.
• Pension after probationary period – 3 % employer – 5% employee
• Employee Assistance Programme