Graduate Trading Support Executive

BH1023

Start Date:

Monday 31 May 2021

Location:

Cranfield

Salary:

£18-20500 (dependant on experience) + annual bonus

Position Type:

Permanent

Job Overview:

Trading Support Executive

JOB DESCRIPTION

We are working with a dynamic training business in the financial markets sector within the Bedford / Milton Keynes area. They enable people of all experience levels to earn a lucrative income from trading. 

Main Purpose of the Job

To provide a high level of customer support and assistance for clients at all stages of their coaching journey.

To provide additional support regarding product knowledge both internally and externally with the goal.

Key Tasks and Responsibilities

  1. Assisting clients in the initial set up and the start of their coaching process.

  2. Answering coaches’ questions about clients

  3. Handling client questions through incoming calls/emails including complaint handling and potential refund requests.

  4. Contacting clients to check in with their trading progress.

  5. Assisting on ongoing support & client engagement programmes.

  6. Assisting Customer Training Workshops – with a view to becoming a presenter in the future.

  7. Assisting Head of Product Development with strategy data collation and analysis.

  8. Checking clients’ trading results against model results

  9. Working closely with your selection of clients to improve their customer experience and trading objectives.

Personal Specification (Essential)

  • An interest in trading and the financial markets in general.

  • Experience with Microsoft Office products

  • Excellent verbal and written English communications skills.

  • Good interpersonal and client relationship skills

  • Ability to operate in a lively and fastpaced environment.

  • Time management, organisation, and planning skills

  • Degree in any field (Degree in economics or a related field would be preferred)

Hours: 9 Hours between the hours of 0800 – 1800 (1 hour for lunch)

Salary: £18,000 - £20,500 depending on experience (with Annual Bonus Programme).

Personal and Team Responsibilities

Trader Support will be responsible for the educational development of clients during the online training programmes. As a vital point of contact post-sale, you will be developing relationships with clients, making sure they have been set up correctly and that any issues are highlighted and dealt with promptly. You are required to regularly ‘check in’ with the clients throughout their courses to make sure they are happy and on the right path, acting as an Account Manager and offering assistance when needed.

This role will require a knowledge of trading and the financial markets.

Upon successful recruitment, the candidate will be expected to attend various coaching sessions in order to effectively execute the tasks of the role.  The candidate will be required to learn our trading strategies within the probation period with the assistance of the coaching department and Customer Support Manager

You will also be expected to work closely with the Customer Support Manager, Coaching department, and Company Directors to ensure you are operating in line with the standards of the firm.

Working from home will be discussed during the recruitment process.

 

Benefits

  • Full, on the job and wellrounded training provided
  • Work alongside and learn from very experienced trading professionals
  • Great basic salary
  • Annual bonus programme
  • Clear opportunity to progress up the career and earnings ladder
  • Free parking
  • Access to Perkbox (discount cinema tickets, tastecard etc)
  • Pension
  • A fantastic environment to work in and develop your skills

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