Customer Service Executive

BH923

Start Date:

Monday 14 October 2019

Location:

Cranfield

Salary:

£17-18500 DOE

Position Type:

Permanent

Job Overview:

We have a fantastic opportunity for a CUSTOMER SERVICE executive to join our clients expanding team

A lively, modern and forward-thinking business that is seeking like-minded individuals that are looking for an employer that has opportunities for personal and professional development

They are a dynamic business in the financial markets sector within Milton Keynes, offering fantastic development and training.

As the company continues to grow, we are looking to recruit a Customer Service Executive.

You will be responsible for new client set-ups and queries and registering them for our online training programmes. As a vital point of contact post-sale, you will be developing relationships with clients, making sure they have been set up correctly and that any issues are highlighted and either dealt with there and then or escalated to the correct department to deal with. You will also be expected to work closely with the Customer Service Manager, IT department and Company Directors to ensure you are operating in line with the standards of the firm. You must have excellent verbal and written English communication skills, be hard working with a positive attitude, have good interpersonal and client relationship skills, and be proficient in MS Office and willing to learn and progress.

You will also be given various Office Administration duties including printing,

binding, filing, note taking, ordering stationary and generally ensuring the office is

running smoothly.

Responsibilities and Duties

· Setting up new clients on CRM system

· Ordering stationary / office supplies

· Collecting post, scanning, shredding and archiving

· Answering coaches’ questions about clients

· Handling incoming client questions

· Sending login permissions, extending access, checking access via the admin customer section of website

· Handling incoming calls/emails re. client set up, workshop registration, training

days, website access etc.

· Importing data to database

· Office administration duties - as noted above.

Qualifications and Skills

  • Excellent verbal and written English communications skills
  • Hard-working and positive attitude
  • Good interpersonal and client relationship skills
  • Ability to operate in a lively and fast-paced environment
  • Time management, organisation, and planning skills
  • Previous experience in office-based customer support and administration would be considered an advantage

Benefits

  • Full, on the job and well-rounded training provided
  • Great basic salary
  • Annual bonus programme
  • Work alongside and learn from very experienced professionals
  • Clear opportunity to progress up the career and earnings ladder
  • Free drinks
  • Free parking
  • Access to Perkbox (discount cinema tickets, tastecard etc)
  • Pension
  • A fantastic environment to work in and develop your skills

Apply for this Position:

 

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