Customer Service Coordinator

Location:

Kettering

Salary:

Excellent package

Position Type:

Permanent

Job Overview:

Customer Service Coordinator, 25-30hrs per week

 

We are looking for self-motivated, driven and dynamic people to join our vibrant office. If you enjoy working as part of a team in a fun, high paced environment with great opportunities for career progression then we want to hear from you.

 

Department: Customer Service

Location: Kettering

Reporting to: Operations Manager

Key Role: Manage customer relationships from order placement to completion, to deliver the best possible level of service

 

Summary of main responsibilities and activities:

Working closely with our Senior Customer Service Coordinator

  • Join the daily production team meeting (video call) to confirm completion and delivery dates for customers

  • Investigate and resolve any customer complaints rapidly

  • Process orders for additional items as per customer requirements

  • Provide first line of support for customer queries

  • Manage communication with all departments including estimating, sales, CAD technicians, production and despatch to ensure all customer requirements are fulfilled

  • Ensure all emails and calls are responded to in a timely fashion

  • Process additional orders to existing projects

 

 

Key Skills & Attributes

  • Attention to detail
  • Methodical & structured approach to tasks
  • Great telephone manner
  • Excellent written communication skills
  • Ability to work at high pace

Apply for this Position:

 

I also give consent to be contacted for marketing purposes by:

Need some help with your CV or interview?

Don’t just stare at that blank sheet on your screen, or panic about interviews; give TRB a call on 01536 711340 to book an appointment to come and talk to us about your job search.  Equally you can click on the link below and find some fantastic hints and tips

View our CV & Interview Tips        



Contact Us

Whether you’re trying to find the perfect job or the perfect candidate, we are here to help.

 

Contact our friendly staff on 01536 711340 or [email protected]

 

Or if you visit us at our office in Rothwell, Northamptonshire we may also make you a lovely Nespresso coffee!

Got a specific question about our services?

Just fill in an enquiry form & we’ll get back to you as soon as possible.